State Farm® Insurance Agent Hilda Ortega
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Ja Swervo
March 12, 2026
"Más siempre excelente 👌"
Jairo Gomez
March 12, 2026
"Recomiendo a massiel"
Justin
March 11, 2026
"Nicole and Lalo were super helpful with getting me my auto insurance. Made the entire process quick and easy👍🏼"
Ammar, CPA
March 4, 2026
"This agency is one of best. Very responsive and helping. I appreciate their service"
Marc Alvarez
February 27, 2026
"Masiel helped me get my car insurance set up quickly and stress-free. I was expecting it to be complicated, but she explained everything clearly and made sure I was comfortable with my options. Super professional and easy to work with. 5 stars for sure!"
"Marc, we are grateful and appreciate the time you took to leave your review. We truly appreciate your recommendation of Massiel and will work hard to continue going above and beyond! We look forward to providing you with more great experiences in the near future. Sincerely, Hilda! "
David Montesinos
February 27, 2026
"I had a great experience working with Masiel. She was incredibly helpful, patient, and made the whole life insurance process easy to understand. Highly recommend🙂↕️🤝"
"Hello David, We appreciate the time you took to give us and Massiel such a great rating! We're thrilled that you had a great experience at our location with your life insurance. We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty. See you next time!"
Lizbet Ramales Mendez
February 26, 2026
"Massiel was perfect! She helped me loads for my car insurance! Did step by step questions I had."
"Dear Lizbet, Thanks for the kind words! We love that you had such a great experience! Thanks for sharing who Massiel was able to help with your insurance. If you ever need anything, please don't hesitate to reach out to our team. Hope you visit us again soon!"
Jasier Tejeda
February 26, 2026
"Massiel is amazing! She helped me with my car insurance and was the sweetest ever ever."
"Hi Jasier, Thanks so much for taking the time to share your positive experience! We're thrilled that Massiel left such a great impression! We truly value your recommendation and are confident we can continue to provide excellent service in the future. See you soon!"
Nanyi Leslie
February 26, 2026
"Massiel was an amazing help with my car insurance. I appreciated the help she gave me, very patient as well when I was trying to get the information she was asking. And this didn’t take long either, appreciate her understanding and patience!"
"Nanyi, Thank you for the awesome feedback. We are so happy we were able to help with your auto insurance. We look forward to providing you with more great experiences in the near future. We look forward to seeing you again soon."
Evelyn Cabarcas
February 26, 2026
"Massiel was my agent she was very informative and helpful."
"Hello Evelyn, Thanks for the kind words! We're always happy to help so don't hesitate to contact us if you ever need anything. We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty. Sincerely, Hilda"
RL Phoenix
February 26, 2026
"Easy, convenient process. Customer service is great!"
"Hi RL, Thanks so much for taking the time to share your positive experience! We're thrilled that you had a great experience at our location. Please reach out to us with any additional questions or comments! We're here for you anytime!"
Penelope Savinon
February 19, 2026
"Hilda and her team are great! I have renters insurance through this State Farm office and I can honestly say they are amazing! The team is always friendly, patient, and super helpful. They explain everything in a way that’s easy to understand and make sure I feel confident about my coverage. It’s such a relief knowing I can call or email and get quick, reliable support. Highly recommend!"
Adiba Zakir
February 19, 2026
"Massiel was super helpful, friendly, and professional. She made the whole process easy and answered all my questions. Great customer service—thank you, Massiel!"
Onion
February 19, 2026
"Thank you to Massiel for always being kind and helping me when I have questions, the service was always heartfelt and genuine. ❤️"
"Dear Onion, Thanks for the great review! We truly appreciate your recommendation for Massiel and will work hard to continue going above and beyond! If you ever need anything, please don't hesitate to reach out to our team. It was a pleasure to serve you."
Laurie Pesce
February 19, 2026
"This State Farm office quickly responds and is knowledgable of products offered. I highly recommend them."
Antonio Vazquez
February 18, 2026
"Muy amables en el servicio, y las pólizas,a un precio muy razonables!"
Debra Lewis
February 16, 2026
"Friendly, knowledgeable and reliable!"
"Dear Debra, Thanks for choosing us and leaving such a great review! We value your feedback and look forward to seeing you again soon! We're glad you had a great experience and we look forward to continuing to exceed your expectations! Thanks again and we look forward to seeing you again soon."
Ramn Hru
February 12, 2026
"The service was courteous and professional. I would recommend this office and representative Lalo."
"Dear Ramn, Thanks for choosing us and leaving such a great review! It's feedback like yours that reminds us why we do what we do. We look forward to keeping up the great work! It was a pleasure to serve you."
MP Parking
January 22, 2026
"I have never contacted an insurance office that provided such fast and effective assistance with my needs and questions. Agent Nicole Peguero delivers the best customer service I have ever experienced. Others in this industry could truly take a page out of her book. She genuinely appears to love what she does, and it shows in every interaction. Nicole answers all questions with professionalism, clarity, and an excellent demeanor. You would never know if she were having a challenging day — her tone is always positive, patient, and reassuring. If she does not immediately have an answer, she makes it her priority to find it and follows up promptly. Hilda Ortega’s State Farm office should be extremely proud to have such a dedicated and outstanding employee on their team. If you have any insurance needs, I highly recommend contacting Hilda Ortega’s State Farm office. You will not be disappointed."
"Hey MP, Thanks for choosing us and leaving such a great review! We're thrilled that Nicole has left such a great impression! We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Hilda Ortega’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Bronxville. We look forward to providing you with more great experiences in the near future. Thanks again and we look forward to seeing you again soon."
Yokasta Felipe
January 20, 2026
"Excelente"
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
Mike DiAngelo
January 14, 2026
"Massiel was a great help with all our insurance needs. I highly recommend their agency."
"Hey Mike, Thanks for the kind words! We're thrilled that we left such a great impression! We hope to continue exceeding your expectations with great service. We're here for you anytime for all your insurance needs. "
Dolores Esposito
December 27, 2025
"Professional, courteous and competent!"
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Tico Celianis
December 26, 2025
"After shopping around for new car insurance I found that state-farm was the best option that fit ideally for my situation. The policy and coverage associated with my purchase made me feel protected incase of any emergency, which I feel would put any one at ease in any high stress situation. God forbid something were to happen, I can at least rest with the idea that everything will be alright. What really sold me was the care and strong customer service I received from their representative, Lalo Carino. He went above and beyond explaining to me any questions I had in regards and never made me feel rushed or doubtful about anything. He was extremely patient and understanding that I wasn't very knowledgeable about insurance and helped me step by step, start to finish with the whole process. I highly recommend requesting him as he provided a lot of information, showed excellent customer service, and made it an all around great experience."
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Kathy Jones
November 24, 2025
"TERRIBLE"
"Thank you for taking the time to leave us a review. We apologize for any frustration or inconvenience you’ve experienced on your insurance journey. Your feedback is important to us, and we would appreciate the chance to work with you to resolve the issue. Please contact us at your earliest convenience."
Cesar Can
November 17, 2025
"Gracias vicky por ayudarme mucho porque solamente tu la persona me estas ayudando bastante"
"Me alegra que Vicky lo puedo ayudar con sus seguros!"