
State Farm® Insurance Agent Hilda Ortega
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Miguel A. Bautista Perez (Realtor)
July 7, 2025
"Massiel Carino Bravo; is Amazing state farm representative, she is awesome , she was so great by giving me all the information to get my life insurance , very expert and Professional I did sing immediately. Thank you so much Massiel."
C.D. A
July 2, 2025
"I have trying to contact Hilda Ortega for over a year and no one gets back to you. They play phone and email tag. I finally got in touch with Massiel Carino Bravo at her office, I asked for quotes, she email a few days later, I responded the same day and now she is claiming she never got that email. I just forwarded again. I am on the phone with her right now and she keeps LYING. I can't take the gaslighting AND LYING. I have asked to be transferred to another agent/ office. I never asked to be put with Hilda in the first place. State Farm assigned her randomly after the first agent. I don't believe all these 5 star reviews. ETA: Nicole Peguero is ANOTHER LIAR ON this team. TEAM LIES. Disgraceful. I will be reporting this to State Farm."
"Thank you for your feedback. We would like the opportunity to address your concerns regarding our insurance services and want to know how we can improve. Please reach out to us directly, we value your input."
Vanesa Vanesa
July 2, 2025
"Thank you Massiel for helping me with my life insurance! And auto insurance! I would be lost without your thorough explanation! I will be recommending you to everyone I know!"
"Thank you, Vanessa, for your 5-star review! Happy to know we were able to help you with your life needs; My State Farm team and I are happy to be your good neighbor!"
Osvaldo Hernandez
July 2, 2025
"I’ve had an amazing experience with State Farm, thanks to the exceptional customer service provided by Massiel. From the moment I reached out, Massiel was friendly, patient, and genuinely helpful. She took the time to answer all my questions, explain my coverage options in detail, and made sure I felt confident and informed every step of the way. It’s rare these days to find someone who goes above and beyond to make sure you’re taken care of, but Massiel does exactly that. She was quick to respond, followed up without me having to ask, and made the entire process smooth and stress-free. I truly appreciate her dedication and professionalism — she’s a big reason I feel so good about choosing State Farm for my insurance needs. Thank you, Massiel, for making great customer service feel effortless!"
"Thank you, Osvaldo, for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service received by Massiel for your life insurance. If you ever have any questions or need assistance, we’re here to help! "
Caroline Motus
July 1, 2025
"I had the pleasure of working with Lalo. I am planning a cross country move and there is so much on my to do list. It can get stressful but having people as knowledgeable and caring as Lalo, makes things much smoother. He really helped me with my renters insurance. Thank you, Lalo! Ask to work with him everyone!"
"Caroline we're honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! Hilda O."
Rolando Pinillos
June 26, 2025
"Gracias Nicole por la experiencia."
"¡Agradecemos sus comentarios! Nos complace ayudarle con sus necesidades de seguros. Si necesita ayuda con algo más, ¡háganoslo saber!"
Paulino Martinez
June 25, 2025
"aca buena a lluda me voy satisfecho gracias"
"Gracias por su reseña a nuestra oficina de State Farm. Nos complace saber que tuvo una experiencia positiva con nosotros; su satisfacción es nuestra prioridad. Esperamos seguir atendiendo sus necesidades de seguros. "
Denise Laughton
June 25, 2025
"State Farm was the only insurance that didn't give me any issues when I was trying to find home owners insurance they gave me a reasonable quote in the spot and have been taking care of my needs ever since."
"Thank you for taking the time to share your thoughts! We’re happy you know that we were able help with your homeowner's insurance. If you ever have any questions or need assistance, we’re here to help!"
mariah solano
June 16, 2025
"Excelente servicio, muy profesionales a la hora de asistir al cliente. Muy satisfecha!"
"Gracias por su opinon de nuestra oficina de State Farm. Nos complace saber que tuvo una experiencia positiva con nosotros; su satisfacción es nuestra prioridad. Esperamos seguir atendiendo sus necesidades de seguros."
laurie t
June 15, 2025
"En este lugar los asosiados son muy amables, siempre con la mejor actitud, dispuestos a resolver todas las preguntas con la mejor atención, hoy fui atendida por Massiel una chica muy atenta."
"¡Gracias por tomarse el tiempo para compartir su opinión! Nos da alegra saber que está satisfecha con el servicio en nuestra oficina de State Farm. Si tiene alguna pregunta o necesita ayuda, ¡estamos aquí para ayudarle!"
Ruby Castelan
June 13, 2025
"I recently visited Hilda Ortega agency and was blown away by the level of customer service. The staff was incredibly attentive and made sure all my insurance needs were met."
"Thank you Ruby for sharing your experience with us. Hope to continue helping your insurance needs "
Joseph Morris
June 12, 2025
"Best in the business. Great and very courteous. Call Nicole if you need help always! 😊"
"Mr Morris, Thank you for your positive feedback We are here to help always. "
Faheem Ahmad
June 3, 2025
"Nicole & Lalo have been a pleasure to work with in the 4 years I've been w/ State-farm. Highly recommend this office!"
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
m placido
April 24, 2025
"I have have a great experience been assisted by ms. massiel fast way to understand my situation also to give me great tips to save on car insurance"
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Marco Landi
April 11, 2025
"Muy buena atención me ayudó a solucionar mi problema."
"¡Agradecemos sus comentarios! Nos complace ayudarle con sus necesidades de seguros. Si necesita ayuda con algo más, ¡háganoslo saber!"
Anyeluz De jesus Torrez torres
April 5, 2025
"Vicky García excelente agente muy buen servicio de parte de ellas y muy amable con las gente y muy buena atención"
"Gracias Anyeluz!"
Geraldine
April 1, 2025
"Nicole is she best!! She helped me receive ALL the discounts I can get in my premium!!"
"We’re thankful for your feedback! It’s our pleasure to know Nicole was able to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
STephen ROss
April 1, 2025
"They are always professional in helping you solve a problem"
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Taffy Chigwedere
April 1, 2025
"I appreciate the service and attention to detail I get from my insurance agent, The staff are always ready to help and it always feels like Im talking to a friend who is sincerely compassionate about helping me get the best out of all my plans. Thank you so much!"
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Necole Ford
March 31, 2025
"Always there for me and very Helpful"
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Sthephany M
March 28, 2025
"Nicole is the best, Always helps me when I have questions or problems. All of them are so nice and helpful."
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with Nicole; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Luke Owen
March 28, 2025
"Lalo was great to work with. Process was easy & fast. 10/10!"
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
luke owens
March 28, 2025
"My experience was awesome with Hilda 10/10 !"
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Alcis Veras
March 27, 2025
"Vicky💯✅✅🏆👌👍👍❤️❤️🏆🏆👏👏👏👏🙏🙏👍"
"Yes Vicky! "
Yamila Peña Acosta
March 20, 2025
"Muy bien trato y mucha amabilidad , buena forma de explicar"
"Gracias ! Nos complace saber que tuvo una excelente experiencia con nuestra oficina! Si necesita ayuda en el futuro, no dude en contactarnos. ¡Estamos aquí para ayudarle! "